Experience

User Experience Designer • Kuali Student • Vancouver, BC
Roles: User Experience Researcher/Designer
Deliverables: wireframes, flow diagrams, contextual inquiry data, personas, scenarios, website mock ups, presentations
Work on the User Experience team, developing the user experience for a next generation online application for use by higher education institutions.

 

Web Content Creator • UBC Information Technology • Vancouver, BC
Roles: Information Architect, User Experience Tester, Web Designer, Writer, Researcher
Deliverables: wireframes, survey and interview data, sitemaps, personas, scenarios, website mock ups, articles, presentations
Conducted intranet evaluation resulting in concrete recommendations for upgrade and redesign. Developing website architecture and design for Kuali Student, an international open source software project. Write articles for eStrategy Update, and managed content for four UBC IT websites.

Freelance Graphic Designer/Copywriter • San Francisco, CA
Roles: Graphic Designer, Copywriter
Deliverables: proposals, presentations, collateral, copy
Wrote and/or designed proposals, PowerPoint presentations, marketing materials, identity packages, and small business collateral for clients in market research, hospitality, event and meeting planning, and retail industries.

Market Research Assistant • Outlaw Consulting • San Francisco, CA
Roles: Researcher, Graphic Designer, Interviewer, Analyst
Deliverables: presentation, posters, reports.
Assisted on a qualitative ethnographic research project using surveys, interviews, and in-home visits for a major international beverage distributor.

Creative Services Director • California Host • San Francisco, CA
Roles: Graphic Designer, Copywriter
Deliverables: proposals, meeting collateral
Built and managed the creative process (rfp, proposal, contract, completed product). Wrote and designed proposals, marketing materials, and program collateral for clients.

Creative Services Director • Pacific Agenda • San Francisco, CA
Roles: Graphic Designer, Copywriter, Editor, Marketing Specialist
Deliverables: proposals, meeting collateral, marketing calendar
Ensured consistent voice and brand through business and public relations writing, graphic design, web site, and promotional materials. Managed creative department workflow.
• Wrote and project managed the production of a corporate gift catalogue.
• Hired, trained, and supervised two junior creatives.

Communications Coordinator • Taos • Santa Clara, CA
Roles: Copywriter, Event Planner
Deliverables: resumes, press releases, articles, marketing/communication copy, recruiting materials
General recruiting department copywriter/editor
• Coordinated marketing presence at a national conference.

Education

MS Library + Information Science
University of British Columbia
coursework details

BA, English
Stanford University

Practicum (internship)
Adaptive Path

Skills

General

• Strong skills in oral, written, and visual communications
  (experience as a writer/editor
  and graphic designer)
• Efficient project manager with systematic organizational skills
• Ability to recognize patterns and synthesize information to create effective organization systems
• Qualitative and quantitative research design skills
• Intermediate/advanced Spanish language skills

Software

• Graphic Design: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver);
  Visio, QuarkXpress
• Business: Microsoft Office Suite
• Internet: Content management tools, standard web browsers, blog, wiki, rss software (all user level)